Town of Ponoka launches new online customer service program

Town of Ponoka launches new online customer service program

The Town of Ponoka is launching a new online Customer Service Request Program.

“Providing quality service is a key part of the Town’s organizational philosophy and corporate culture,” said Albert Flootman, Chief Administrative Officer for the Town of Ponoka in a news release dated April 15.

“We are constantly looking for ways of doing things better and more efficiently across the organization. This new program is another tool to help us achieve that goal,” he said.

“Our main goal with this new program is to streamline the Town’s handling of customer service requests, resulting in a more responsive and time efficient process that we ultimately hope will provide increased customer satisfaction.”

How it works

The new program invites Ponoka citizens who have customer service requests to fill out a brief service request form on the town’s website at www.ponoka.ca. They can also phone for assistance.

Flootman says the form is simple and only takes a few minutes to complete. It requires a short description of the service request and the resident’s name, phone number or email.

There will also be an option to upload photos or other documents.

New program tracks service requests

The new program tracks service requests after they are submitted, automatically delivering requests directly to the town department responsible for acting on it.

Citizens then receive a confirmation email with a customer service tracking number notifying them once their request has been delivered and action on the request has been initiated. Citizens will also receive an immediate status update once the action being taken on their request has been successfully completed.

Service requests can include:

  • Bylaw enforcement questions and service requests
  • Reporting potholes on town roadways
  • Questions about curbside waste collection or reporting missed pickups
  • Street lights that have burned out

Any other questions or concerns residents may wish to report After-hours emergency service requests for water, sewer, electrical or Public Works matters should continue to be directed to the following after-hours emergency phone numbers: Water/Sewer (403- 783-0142); Electrical (403-783-0143); and Public Works (403-783-0142).

To submit a service request, please visit https://form.foreaction.cloud/submit/ponoka.

Town of Ponoka