A Bombardier Dash 8 Q400 turboprop operated by WestJet preparing to land at Vancouver International Airport. The airline has announced increased daily service on their Nanaimo-Calgary and Nanaimo-Vancouver routes beginning Aug. 14 and Oct. 28. The additional routes are seasonal and will end in late April. (Nicholas Pescod/NEWS BULLETIN)

Transportation watchdog launches inquiry after WestJet bumps passengers

Airlines have no obligation to pay customers for delays or cancellations considered out of its control

Canada’s transportation watchdog is launching an inquiry into how WestJet Airlines Ltd. handles its passengers during schedule changes after an incident last month saw travellers bumped without compensation.

The Canadian Transportation Agency says the probe into WestJet’s tariff — its contract with customers — follows a complaint after a Canadian couple en route to Italy were bumped from their flight out of Edmonton.

According to media reports, WestJet told the pair they were not entitled to compensation because the incident amounted to a “flight delay” rather than a “denial of boarding.”

ALSO READ: New airline regulations bring compensation for tarmac delays, over-bookings

Under Canada’s passenger bill of rights — partially implemented on July 15, a week before the flight — airlines have no obligation to pay customers for delays or cancellations considered out of its control. Delays within its control many not require compensation until Dec. 15, when the second phase of regulations comes into force.

Passenger rights advocate Gabor Lukacs says the incident underscores loopholes in the new rights regime — maybe more so than WestJet’s tariff — adding that it is unfortunate it took a media report to prompt the inquiry.

The agency says it has directed WestJet to provide information and will decide on next steps after it is received.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Province commits long term to 4-H in Alberta

10-year funding commitment will sustain re-structured 4-H organization

STARS praises Ponoka County as leader in province

Annual update from STARS shows big progress on helicopter campaign

Short bench for tournament host Queens

Rebuiling year sees club wind up seventh

Town selling the airport to Ponoka Flying Club

Agreement is for 25 years with option to buy back

RCMP on hunt for man who has skipped court

Public urged to call 911 if they spot him

Fashion Fridays: The 8 best quality online stores! Shop the ultimate sales

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

Two goals by Ben King pushes Rebels over Tri-city

7-5 game a high-scoring, runaway according to Rebels forward Chris Douglas

Governor general says multiple solutions needed for ‘complicated’ overdose issue

Julie Payette met at a fire hall with firefighters and police officers as well as politicians and health experts

‘Nothing surprises us anymore:’ U.S. border officials find brain in package

U.S. Customs and Border Protection agents found the brain packed in a glass mason jar in a Canada Post shipment

Eyes on police after Trudeau orders blockades torn down, injunctions enforced

The RCMP in B.C. have sent a letter to the traditional leaders of the Wet’suwet’en Nation

Alberta doctors getting ready for court fight against new pay, benefits deal

United Conservative government says Alberta doctors make more than physicians in other provinces

VIDEO: Outpouring of worldwide support for bullied Australian boy

Australian actor Hugh Jackman said ‘you are stronger than you know, mate’

Trudeau: Time for blockades to end and Indigenous leaders to work with government

Prime minister says situation in Coastal GasLink pipeline dispute is ‘unacceptable and untenable’

Canadians released from coronavirus-ridden cruise ship in Japan fly home

Those who were cleared to travel are to be screened again at Canadian Forces Base Trenton

Most Read