t

t

How to tell if a call from ‘CRA’ is legitimate or a scam

Expert says it’s important to verify you really are dealing with the CRA before you give out any info

The scam is a common one: a phone call claiming to be the Canada Revenue Agency demanding an immediate payment.

If you think it might really be the government calling you about your taxes, you should verify it is before you do anything, experts say.

Cherolle Prince, a financial crimes expert at KPMG, says you want to trust, but verify you really are dealing with the CRA before you give out any information.

“Ask the right questions to yourself, does this call make sense,” she said. “Why does the CRA need that information? Have I provided that to them already? What would they be doing with that information and why do they need it now?”

Prince says a red flag may be if the caller is asking for information over the phone that CRA should already have if they are calling you.

“Yes the CRA may ask you questions, but they aren’t going to call you and ask for personal information. If you call them, they may ask for personal information as a way to identify you, it is part of their authentication protocol, but they would not call you for that information,” she said.

CRA spokesman Paul Murphy says if you’re unsure it really is the tax agency calling that you should to ask the caller for their name, which CRA office they are calling from and their phone number.

Then, Murphy says, hang up and contact CRA using the general inquiry number on the agency’s website before you provide any information and ask them to verify that the call was legitimate.

“The call display option isn’t always the best because these scammers will use technology to spoof that they are calling from Canada, that they are calling from Ottawa or what have you,” he said.

Murphy says CRA will never demand immediate payment in Bitcoin or gift cards.

Another red flag, Murphy says, is if the caller tells you not to talk to anyone such as a family member or your accountant about the matter.

“That’s not something a CRA employee would ever demand of you. You have a right to have representation, you have the right to talk to somebody about your personal tax dealings before you deal with the CRA,” he said.

Just because CRA is calling it doesn’t mean you’re facing an audit. In most cases, the agency says, it is a routine check.

Depending on the circumstances, if you filed your tax return electronically, the agency may be seeking things like RRSP or charitable contribution receipts that would have been filed if you had filed a paper tax return.

Carmela Pallotto, a tax partner at KPMG, says an initial phone call from CRA is very rare.

“It is not unheard of, but normally they would correspond by mail and not by email either,” she said.

“They do not email unless you’ve already entered into some sort of dialogue with them and you’ve asked them to email you something and even then they are extremely hesitant to email you anything, that’s just not the way they operate.”

Pallotto said if the caller is demanding immediate payment, that’s just not how CRA works.

“It’s never immediate. They usually give you a period of time to respond to a request because they understand you might not have everything readily available,” she said.

“You shouldn’t be afraid to have to call CRA back.”

—Craig Wong, The Canadian Press

RELATED: Phone call scammers now preying on COVID-19 fears

Scamstaxes

Just Posted

The City of Red Deer sits at 249 active cases of the virus, after hitting a peak of 565 active cases on Feb. 22. (Black Press file image)
Red Deer down to 119 active COVID-19 cases

Province identifies 179 new cases Saturday

Member Terry Parsons’ custom built track vehicle.
Forestburg’s Area 53 Racetrack gears up for action-packed season

Site will also host a portion of the ‘Miles of Mayhem’ event in July

(Photo submitted)
PHOTOS: Ponoka Secondary Campus grad

Ponoka Secondary Campus held a drive-in graduation ceremony for their 2021 graduating… Continue reading

At an outdoor drive-in convocation ceremony, Mount Royal University bestows an honorary Doctor of Laws on Blackfoot Elder and residential school survivor Clarence Wolfleg in Calgary on Tuesday, June 8, 2021. THE CANADIAN PRESS/Jeff McIntosh
‘You didn’t get the best of me’: Residential school survivor gets honorary doctorate

Clarence Wolfleg receives honorary doctorate from Mount Royal University, the highest honour the school gives out

The Great Ogopogo Bathtub Race has been held in Summerland as a fundraising event. Do you know which Canadian city introduced this sport? (Black Press file photo)
QUIZ: A summer’s day at the water

How much do you know about boats, lakes and water?

Flowers and cards are left at a makeshift memorial at a monument outside the former Kamloops Indian Residential School to honour the 215 children whose remains are believed to have been discovered buried near the city in Kamloops, B.C., on Monday, May 31, 2021. THE CANADIAN PRESS/Darryl Dyck
‘Pick a Sunday:’ Indigenous leaders ask Catholics to stay home, push for apology

Indigenous leaders are calling on Catholics to stand in solidarity with residential school survivors by not attending church services

“They will never be forgotten, every child matters,” says Sioux Valley Chief Jennifer Bone in a video statement June 1. (Screen grab)
104 ‘potential graves’ detected at site of former residential school in Manitoba

Sioux Valley Dakota Nation working to identify, repatriate students buried near former Brandon residential school

Denmark’s Christian Eriksen receives medical attention after collapsing during the Euro 2020 soccer championship group B match between Denmark and Finland at Parken stadium in Copenhagen, Saturday, June 12, 2021. (AP Photo/Martin Meissner, Pool)
Christian Eriksen in stable condition, Euro 2020 match resumes

Eriksen was given chest compressions after collapsing on the field during a European Championship

As stories of the horrors of residential schools circulate after the Tk’emlups te Secwepemc First Nation announced it had located what are believed to be the remains of 215 children, Grand Chief Stewart Phillip of the Union of B.C. Indian Chiefs said he feels a connection with the former students. THE CANADIAN PRESS/Darryl Dyck
2 sides of the same coin: Ex-foster kids identify with residential school survivors

Grand Chief Stewart Phillip says the child welfare system takes Indigenous children from their families

Airport ground crew offload a plane carrying just under 300,000 doses of the single-shot Johnson & Johnson COVID-19 vaccine which is developed by the Janssen Pharmaceutical Companies at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, April 28, 2021. THE CANADIAN PRESS/Nathan Denette
1st batch of Johnson & Johnson vaccines won’t be released in Canada over quality concerns

The vaccines were quarantined in April before they were distributed to provinces

Grade 12 students at Wetaskiwin Composite High School took place in the annual water fight off school property on June 11, 2021. Shaela Dansereau/ Pipestone Flyer.
Graduating students in Wetaskiwin throw water fight after being told it could result in suspension

Students were told their participation could result in them being barred from graduation ceremonies.

Most Read